SHIPPING & RETURNS
All our products are made with the utmost care and attention to detail inside and out to insure the best quality.
Our standards are high, and we inspect each and every item as it is completed and before it is shipped. We have very high standards of our products and strive to produce a high-quality item.
Every effort has been made to reproduce the exact colours of our products. However, there may be slight differences in colour due to variations in monitors, printers and software. We have done our best to ensure that what is viewed on-screen is an accurate representation of the actual product.
If for some reason, you are not happy with your purchase within 3 days of receiving it, please contact us immediately and prior to returning the item. We do not take returns for simply not liking what you purchased. Please read descriptions carefully and ask any questions before purchasing.
Custom orders and sale items are final sale.
In-stock items ship in 2-3 business days of cleared payment, Monday to Friday. Custom or made to order items ship in 7-10 days, Monday to Friday (not including weekends and holidays). When we receive your order, we will send you a confirmation email.
CANADA: All items shipped within Canada are sent via Canada Post.
The shipping rates noted at checkout are real time rates generated by Canada Post specifically to the location you entered.
USA: All items shipped to the USA are sent via Canada Post.
ADDITIONAL SHIPPING INFORMATION: Any customs charges or duty taxes are the sole responsibility of the customer.
SilverLining Designs does not refund for lost packages.
SilverLining Designs is not responsible for items not received due to an incorrect address provided by the buyer.
Some items on our website are available for immediate purchase. Shipping rates will be calculated and charged at that time.
Shipping fees are non-returnable and return shipping fees are the responsibility of the customer. If an item is being returned, it must be in unused condition and in their original packaging. SilverLining Designs reserves the right to determine whether or not an item returned is in its unused original condition. Refunds will be processed when the item is received by SilverLining Designs after we have determined that there is no damage, and you will be credited in the same manner you paid, less shipping charges. However, if we find the merchandise is in a condition that it cannot be resold; your merchandise will be sent back to you at your expense.
We encourage you to send all returns via insured mail for protection against loss or damage.
If you have any questions, please do not hesitate to contact us.
Our standards are high, and we inspect each and every item as it is completed and before it is shipped. We have very high standards of our products and strive to produce a high-quality item.
Every effort has been made to reproduce the exact colours of our products. However, there may be slight differences in colour due to variations in monitors, printers and software. We have done our best to ensure that what is viewed on-screen is an accurate representation of the actual product.
If for some reason, you are not happy with your purchase within 3 days of receiving it, please contact us immediately and prior to returning the item. We do not take returns for simply not liking what you purchased. Please read descriptions carefully and ask any questions before purchasing.
Custom orders and sale items are final sale.
In-stock items ship in 2-3 business days of cleared payment, Monday to Friday. Custom or made to order items ship in 7-10 days, Monday to Friday (not including weekends and holidays). When we receive your order, we will send you a confirmation email.
CANADA: All items shipped within Canada are sent via Canada Post.
The shipping rates noted at checkout are real time rates generated by Canada Post specifically to the location you entered.
USA: All items shipped to the USA are sent via Canada Post.
ADDITIONAL SHIPPING INFORMATION: Any customs charges or duty taxes are the sole responsibility of the customer.
SilverLining Designs does not refund for lost packages.
SilverLining Designs is not responsible for items not received due to an incorrect address provided by the buyer.
Some items on our website are available for immediate purchase. Shipping rates will be calculated and charged at that time.
Shipping fees are non-returnable and return shipping fees are the responsibility of the customer. If an item is being returned, it must be in unused condition and in their original packaging. SilverLining Designs reserves the right to determine whether or not an item returned is in its unused original condition. Refunds will be processed when the item is received by SilverLining Designs after we have determined that there is no damage, and you will be credited in the same manner you paid, less shipping charges. However, if we find the merchandise is in a condition that it cannot be resold; your merchandise will be sent back to you at your expense.
We encourage you to send all returns via insured mail for protection against loss or damage.
If you have any questions, please do not hesitate to contact us.
